Calculator Inside Software

Holding “Ctrl+F” on software can wake a Frame Rate list. It can show you how many video stream be recorded in an hour and a day. It might help you purchase
the HDD.

Video Quality Setting on Web page

If the camera was an IP camera, you can calculate data rate easily by the video setting. The Video Bitrate Limit means the max of the data rate per second. If the Video Frame Rate is reduced, the capacity of playback is reduced, too.

Without any special license, Site Server can have addition event notify after the camera system contains unusually behavior. The below of options are what notifications whose Site Server can do.

Video Signal

Video Loss & Video Recovery are standard functions and no need to enable them manually. It will send you the notification on event list on Site Server and flash message on huperCMS tools. If you Site Server version is huperAnalyzer, please enable this feature manually on configuration file which located C:\huperlab\hupervision\bin, and names SSDimensionAnalyzerSetup.ini.

User can also make this feature have different response on each camera. Please set them on each channel at preferences page.

System Event Notification

These type of notification will not let you know on event list or flash message on remote tools. They also need to be enabled manually. Please find the General label which is in Preferences.

These are not like video lost event, some of System Event Notification such as OS breakdown, can only let you know after Site Server is ready.

Backup Scheduler

huperVision can runs 4 times while you keep the same value of license. Please find the place where you installed huperLab’s software then search BackupAgent.exe in huperlab\hupervision\bin(bin1, bin2…).

Backup Scheduler has two different mode. They are both able to save the data in Local HDD or NAS in LAN.

I. Backup now

Picking up the time interval and the place you want to save the data then start process.

II. Routine backup

Selecting cameras that you want to backup. Then set the working time and where you want to save the data and keeping it running at background to start the process. In case of the bandwidth issue and priority issue, please make sure all your camera server has their own time for backup.

Secondary Storage

This feature can copy the whole recording database to another server or NAS in LAN. While you select the place that you want to save the database, please be sure each huperVision or huperAnalyzer has its own folder or HDD to do that process.

Please don’t forget to enable “Search video recording on secondary storages automatically”. After that you can see the video recording which located in local storage and Secondary Storage on Record Player at the same time.

In case of the bandwidth issue we might suggest that each huperVision or huperAnalyzer can have at least 3 hours and work alone time to do this process. The backup time can be modified from huperlab\hupervision\LiveTag.ini

Please find the Video Options in Preference and give it a setting. All the info can be recorded in the image, too.

Every e-mail server has its own security level. huperLab’s software can send the report without e-mail server. However many of e-mail service may block this kind of e-mail. In case of occur this issue we might suggest you login your e-mail account on huperLab’s software.

You can find this page on every different kind of notification function.

You can change the format while you’re choosing the place where you want to save.

huperVision and huperAnalyzer can drag the video and drop where you need it show up. You can also set them at Preference=>View. According to different methods to change the layout, please find the suit way to reset them.

Drag and Drop the Video

Directly wake the right button list and choose “Reset Layout” to make all video in default.

Set Them From the View Tab

Please make sure which split screen is messing up first. Finding the mess up screen and make sure each channel has only one and correctly camera. If any channel contains more than one camera, it might switch all the camera you set every routine time.

Site Server may crash after the system’s resolution is changed.  The object on Site Server and image will also be messed up after this situation. The below of options may occur the crashing issue.

KVM Switch (Keyboard, Video, and Monitor Switch)

Some of KVM will completely disconnect the signal with computer after you switch to another computer. This situation will make the system back to default resolution and make Site Server crashed. Please minimize the program before you switch to another computer.

Remote Access Tool

Remote Access Tool such as Microsoft Remote Desktop, use virtual memory as display memory. It also logs out after user finish their job. After Windows Remote Desktop lock this computer automatically, it makes Site Server crashed sometimes. To prevent this situation, we need to minimize the program before you log out.

Using the Display Port

Using DP(Display Port) as video output will have this issue. DP will completely disconnect the signal between the Display Port and Monitor. In this situation, Windows  turns the resolution back to default value. Then Site Server’s object and video will be messed up. In order to avoid this situation, please follow the following options to solve it.

I. Turn the Deep Sleep off on Video Card’s software control panel

Some of Video Card contains this function on control panel. Please find it or contact thesupplier.

II. Turn the Deep Sleep off on monitor

Some of monitor contains this function for DP. It may be called Deep Sleep or ECO Mode. Please find it and disable.

If your device does not support  above options, we might suggest you work with HDMI or DVI.

Add the shortcut to Startup Menu

Please hold the Windows button and R to wake Run. Typing Shell:Startup on the form then do it. Please copies/deletes the shortcut which from huperlab\hupervision\bin\StartMulti.exe.

Startup menu at Task Manager

The Task Manager in Windows 10 contains Startup menu. All the apps on it are from “Shell:Startup”. You can directly enable or disable them instant delete them.

Increase the Capacity

Please directly add the new HDD or modify the former one. If you wish the playback can be recorded one by one hard disk, please make sure all the configuration on each storage the same.

Decrease the Capacity

Please directly edit the value on each storage. However the space will not be released immediately. Please wait for the next recycle term. It will reduce automatically. Please try not to delete recording database manually.

huperVision and huperAnalyzer contain many of configurations can make the display video invisible. Please make sure if the video recording contains recording first. Then find the best way to solve this issue according to the situation you have.

No Video Recording in Database

I. IP Camera

Sometimes the IP camera may cause the display video gone due to the video stream function does not work, or the video stream contains garbage data. You can directly restart your IP camera to restore it. What if this situation happened very often, please try to use other resolution of the video stream. You can also try to upgrade your IPCam Plugins from huperLab’s web page.

This issue may also occur when the bandwidth between the IP camera and the NVR server. Sometimes the network device, such as Router or firewall in LAN may drop the video stream, too. Please try to restart your network devices.

II. Disconnect Your Camera

You can find this feature at the list of the Gear => Preferences => Camera. It can disconnect with your camera by software. Disable this item will restore the video stream transmission.

The Database Contains Recording

I. Split Screens

You can find this feature from the list of Gear=> Preferences=> View. You can define the display rule of each channel. If a split screen contains over one camera, it will automatically switch all of the camera’s image which you included.

Regarding to the drag down list, you can define these rules for 1, 4, 9, and 16 split screen layout.  Please make sure each split screen at left side in those 4 different screen layout contains at least one camera which at right side. If one of split screen doesn’t contain any of camera, then it can only show you the blank screen.

II. Split Screen Blocks the Screen

The user can give any of channel a double click on left button on the mouse to scale the image up. When you may the same operation again on the maximum video, it will shrink to the regular size. Please make sure the no video situation isn’t because of one of the channel which doesn’t contain any video block the layout.

II. The Problem from Graphics Chip

Sometimes the image on each channel could not be displayed was because of the graphics-chip’s driver. Trying to upgrade may solve this issue. What if this issue is because of the performance not good enough, you can also try to add and addition graphics card instead of the on board graphics chip.

If the situation keep occurring, please try to enable the blow function to solve it.

This function can only be found on huperVision and huperAnalyzer which the software version is above 1.7b or newer. It’s located in C:\huperlab\hupervision\bin\LiveTag.ini. The DDAW_EMULATION is the prioritized one, please make the value as 1 then save the status and restart the Site Server. If you still couldn’t see any of video being display, please make the DDAW_ACCELERATION as 0, then save the status and restart the Site Server.

Caution:

These two functions will downgrade the display video quality and make the CPU busy. Please makes sure the CPU usage is lower than 75% after you enable these two functions. Site Server will has bad performance on video record and IVS detect if CPU is too busy.

There’re two different situations will cause this issue. But first at all, please makes sure the Record Player contains video record or not. Please according to the situation that you have then find the best way to solve this problem.

The Record Player Contains Video Record

I. The Recording Database is Damage

Please use the DBTool.exe which is located in C:\huperlab\huperVision\bin to check you database first.

The DBTool needs Site Server and Record Player don’t use the recording database, please make sure those application aren’t running while you check the database.

When the DBTool discovers the damage file in database, it will ask you how to do. You can directly delete them one by one or enable the Automatically Fix Errors let the DBTool delete them for you.

II. The Graphics Card’s Performance isn’t good enough

Sometimes the image on each channel could not be displayed was because of the graphics-chip’s driver. Trying to upgrade may solve this issue. What if this issue is because of the performance not good enough, you can also try to add and addition graphics card instead of the on board graphics chip.

If the situation keep occurring, please try to enable the blow function to solve it.

This function can only be found on huperVision and huperAnalyzer which the software version is above 1.7b or newer. It’s located in C:\huperlab\hupervision\bin\LiveTag.ini. The DDAW_EMULATION is the prioritized one, please make the value as 1 then save the status and restart the Site Server. If you still couldn’t see any of video being display, please make the DDAW_ACCELERATION as 0, then save the status and restart the Site Server.

Caution:

These two functions will downgrade the display video quality and make the CPU busy. Please makes sure the CPU usage is lower than 70% after you enable these two functions. Site Server will has bad performance on video record and IVS detect if CPU is too busy.

The Record Player Doesn’t Contain Video Record

Please directly press Ctrl+R on Site-Server’s main panel to wake the Data Rate Calculator up. It would be the easy way to know whether Site Server still to save the video recording.

I. Making Sure You Enabled the Recording Function

You can find this panel from the Gear’s list=> Preferences=> Camera. Please makes sure the ‘Recording’ is been enabled and the recording mode is you want.

II. Making Sure the Storage You Set is Still Available

You can find this panel from the Gear’s list=> Preferences=> Storage. When the storage which you set before is gone, the storage doesn’t appear on the list, too.

If the storage which you set still on the list, please select the Modify button and confirm whether every camera is still allowed to record its video on the storage.